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Format Magic Privacy & Cookie Policy

Last Updated: 10 June 2026

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Privacy Policy

Introduction

Format Magic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Format Magic application and related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

We collect minimal information necessary to provide our Service:

  • Account Information: When you create an account, we may collect your email address and payment information for subscription purposes.
  • User Content: The text you input for formatting is processed but not stored by our Service.

How We Use Your Information

We use your information solely to:

  • Provide and maintain our Service
  • Process payments for subscriptions
  • Send you Service-related communications

Data Processing and Storage

This section outlines how we handle the content you provide for formatting ("User Content"). Our primary goal is to provide our service while respecting your privacy and giving you control over your data.

a) Document Content: Temporary vs. Saved

We process your User Content differently depending on whether you choose to save your document to your account.

  • For Temporary (One-Time) Documents: If you do not select the "Save document to your account" checkbox, your User Content is treated as temporary. The text you input is sent to our AI service providers (OpenAI, Google Gemini) solely for the purpose of generating your formatted document. Both your original input and the final generated document are automatically and permanently deleted from our servers within 12 hours of processing. We do not store this content long-term.
  • For Saved Documents: If you do select the "Save document to your account" checkbox, we store your document's data to provide you with our management features (e.g., loading, editing, and sharing). Specifically, we store:
    • The document's title and metadata.
    • The formatted text content (the HTML version).
    • The final generated PDF, which is stored securely in cloud object storage.

    This information is stored securely and remains in your account so you can access it later. You are in full control of this data. You can permanently delete any saved document, along with all its associated content and files, at any time by using the "Delete" button in your "Your Saved Documents" dashboard. Upon deletion, the data is permanently removed from our systems.

b) Shared Documents

If you use the "Share" feature for a saved document, we generate a unique, publicly accessible link to the most recently generated PDF version of that document. Please be aware that anyone with this link will be able to view the document. The content of the shared document is only updated when you explicitly choose to "Update the shared document with this version" while generating a new PDF. Deleting the parent document from your account will permanently disable its shared link.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties, such as payment providers, who assist us in operating our Service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Campaign measurement. When you sign up or purchase a subscription, we may share limited information with our advertising partners (Meta and Reddit) so we can measure the effectiveness of our marketing campaigns. This includes your email address and account ID (both hashed so they cannot be read directly), your IP address, browser information, and for purchases the order value. We only do this where you have consented to marketing cookies, or where consent is not required in your region and you have not opted out. We never share the content of your documents with these partners. You can withdraw from this at any time using the cookie preferences button in our Cookie Policy below.

Connected AI Assistants

Format Magic can be used from third-party AI assistants (such as Anthropic's Claude or OpenAI's ChatGPT) through our connector. When you connect your Format Magic account to an assistant:

  • You authorise the connection through an industry-standard OAuth flow. The assistant never sees your Format Magic password, and we never see your assistant credentials.
  • Text you submit for formatting through the assistant is handled exactly like text submitted on our website, including the temporary and saved document rules described above and processing by the AI providers listed in this policy.
  • We record which account made each request so we can apply your subscription's usage limits and protect against misuse.
  • We do not share your account information with the assistant provider beyond what is needed to return your formatted document to you.
  • You can disconnect an assistant at any time from the assistant's own settings, which revokes its access to your account.

Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate personal data
  • The right to erasure of your personal data
  • The right to restrict processing of your personal data
  • The right to data portability
  • The right to object to processing of your personal data
  • The right to withdraw consent at any time

Changes to This Policy

We may update our Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy and Cookie Policy or would like to exercise your data protection rights, please contact us

Governing Law

This Privacy and Cookie Policy is governed by the laws of Western Australia, while also complying with the EU General Data Protection Regulation (GDPR) where applicable.